Terms and conditions

These terms apply to travellers who book directly with Osmosis Akan Plus. Travel agencies and tour operators: see the trade terms on our Travel Trade page.

Transport

For our tours we work with a professional network of vehicles and drivers who know the routes well: coaches, minibuses, 4×4s, cars and more, according to what you need. Every vehicle carries a cool box and mineral water.

Guides

Our guides lead tours in English, French, Spanish and German.

Interpreting is a separate service and is not included in tour prices. For business missions, institutional meetings and events we provide professional interpreters, Russian and Chinese among them, on request and quoted separately.

At some sites our lead guides work alongside local guides to make the visits run smoothly.

The guide and the traveller

The guide is the captain on board. As well as doing an excellent job, the guide may change the itinerary in case of force majeure, to keep everyone safe. The guide treats travellers with respect and dignity, and travellers treat the guide in the same way.

Any problem should be reported to our agency so that it can be solved as quickly as possible.

Payment

Deposit: 30% of the total price per person, due 3 months before departure. For bookings made less than 3 months before departure, the deposit is due at booking.
Balance: due 30 days before departure. For bookings made less than 30 days before departure, the full amount is due at booking.
Bank charges: payments must reach us net of all bank and transfer charges, which are paid by the sender.

Cancellation

More than 30 days before departure: full refund of the amounts received, less any sums already irrevocably committed to suppliers (see below).
30 to 20 days before departure: 30% of the total invoice.
19 to 5 days before departure: 50% of the total invoice.
4 days or less before departure, or no-show: 100% of the total invoice.

Sums committed to suppliers. Amounts already paid irrevocably to mask families, village chieftaincies, hotels and other suppliers are not refundable, whatever the cancellation date. A ceremony is booked and paid in advance, and the village prepares for it. We will show you the detail of these amounts if you ask.

Frequently asked questions

When is my trip confirmed?

Your trip is confirmed once we receive the 30% deposit, no later than 3 months before departure; the balance is paid 30 days before departure. Cancellation terms are set out above.

Can the route change because of force majeure?

Yes. In case of force majeure the guide may change the itinerary, after explaining the reason to you.

Can a ceremony be cancelled?

Masks are not shows. A death, a funeral or an initiation period takes precedence over visitors and can prevent a ceremony on the day. When that happens we replace it with another of equal standing, at no extra cost.

What do you expect from travellers?

Mutual respect between traveller and guide.
Behaviour that does not spoil the trip for other travellers.
Following the guide’s instructions, so as to stay within local rules and customs.
Reporting any inappropriate behaviour by a guide to the agency straight away, so that it can be dealt with quickly.

Is insurance included?

No. Travel, medical and repatriation insurance is not included in our prices and is the traveller’s responsibility. We strongly recommend it.